How to place an order on nature-effiscience.com?
The nature-effiscience.com site gives you access to all of the brand's products. Order your products with complete peace of mind from any media anywhere in the world.
Choose from a wide range of exceptional products.
Add the selected products to your virtual basket, and indicate the desired quantity.
Finally validate your order basket which contains all the products you have selected.
Provide your payment information.
Then, finally, validate your order.
If you would like assistance placing an order on our site, we invite you to contact our Customer Service.
When will my order be delivered?
From the email confirming the dispatch of your order, the products are delivered within five working days by the carrier Colissimo and two working days by the carrier Chronopost. Delivery time does not include Sundays and public holidays. This period may be extended by two days for Corsica.
The tracking link is available in your order shipping confirmation email and in your “Your account”, “Your orders” section.
Orders containing personalized bee bottles will be delivered to you within an indicative period of 6 working days.
If, however, you have still not received your package, we invite you to contact our Customer Service.
I have not received my order, what should I do?
We are sincerely sorry to hear that you have not yet received your Guerlain order.
Normally, from the email confirming the dispatch of your order, the products are delivered within five working days by the carrier Colissimo and two working days by Chronopost. Delivery time does not include Sundays and public holidays. This period may be extended by two days for Corsica.
The tracking link is available in your order shipping confirmation email and in your “Your account”, “Your orders” section.
Orders containing personalized bee bottles will be delivered to you within an indicative period of 6 working days.
If, however, you have still not received your package, we invite you to contact our Customer Service. We will immediately check the status of your order.
How do I view the tracking of my order?
Thank you for ordering from the Nature Effiscience website.
Normally, from the email confirming the dispatch of your order, the products are delivered within five working days by the carrier Colissimo and two working days by Chronopost. Delivery time does not include Sundays and public holidays. This period may be extended by two days for Corsica.
The tracking link is available in your order shipping confirmation email and in your “Your account”, “Your orders” section.
Orders containing personalized bee bottles will be delivered to you within an indicative period of 6 working days.
Our carriers protect the health of their delivery people and that of our customers. To do this, they respect barrier gestures (depositing the package in front of the door or in the mailbox).
If, however, you have still not received your package within a reasonable time, we invite you to contact our Customer Service.
Is a refund possible?
You can benefit from a refund regarding your order under certain conditions. However, we make sure that you are satisfied with your purchases. If you encounter a problem with the products you have ordered, do not hesitate to contact our Customer Service to try to find a solution that will satisfy you.
However, in the event of withdrawal on your part and if the returned product(s) is/are intact and in their original packaging(s), we will refund all payments. received with your order, including the initial delivery costs (only based on costs incurred for a standard delivery method). Please note, however, that any product that has been opened and used will not be eligible for a refund.
The refund will be made within 14 days from:
of receipt of the product(s), of the completed return slip or of the date on which you provide us with your proof of shipment of the return, whichever comes first.
We will process the refund using the same payment method used for the initial transaction.
Personalized products cannot be returned or refunded.
What delivery options are available?
We offer different delivery options, including Cilissimo and Mondial Relay delivery. Details will be displayed during the ordering process.
Above what amount is delivery free?
All of our themes are subject to a one-store license, so if you want to utilize the same theme in several live stores, you'll have to purchase multiple licenses.
How are shipping fees calculated ?
Shipping costs are calculated based on the location of receipt of the package and will be displayed when your order is validated.
Are all your products organic and of natural origin?
No, we've designed the theme to be as intuitive to use as possible and we have also provided step-by-step instructions inside our theme description.
How do you select your ingredients to guarantee their naturalness?
Our support includes general inquiries regarding theme functionality; help with customizing the theme settings and any observed defect or theme issues. It doesn't cover issues, such as errors due to third-party plugins or as an after effect of changes made to the theme code. For the full details on the extent of our support, please visit our Support Policy page.
What sets your organic products apart from others on the market?
Our products are distinguished by their exclusive formulation, which combines the benefits of natural ingredients with scientific advances, thus offering exceptional results for the skin.
How do you protect the confidentiality of my personal data?
We take the protection of your personal data very seriously and implement strict security measures to ensure its confidentiality. Please see our privacy policy for more details.
What are my rights of access to my personal data?
We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response. Our support team is primarily based in UTC +7 and is available during standard business hours. We have a weekend staff to answer basic questions too.
How can I use a promo code when ordering?
We don't offer telephone or video call support as of now.
Please contact us via:
Email: shopifytemplate@gmail.com
Skype: hoanganhover
Skype support: nvchien91
What are the advantages of the welcome promo code “WELCOME10”?
The promo code “WELCOME10” offers a 10% discount on your first order and can only be used once per customer.
How can I be informed of current promotions and special offers?
To be informed of current promotions and special offers, subscribe to our newsletter or follow us on social networks so you don't miss anything.