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Our general conditions of sale

1- ACCEPTANCE AND APPLICATION OF THE CONDITIONS

The customer acknowledges having read, at the time of placing the order, the conditions of sale set out here and declares to accept them without reservation. These general conditions of sale govern the contractual relations between the company NIDC SARL – Nature Effiscience and its client, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, unless otherwise waived, expressly and in writing. The seller is defined below as the company NIDC SARL – Nature Effiscience - www.Nature-Effiscience.com, whose head office is located at 13, rue Desaix, Bât. ABC, 13 rue Desaix – 67450 MUNDOLSHEIM. Company registered in the Strasbourg Trade and Companies Register under Siren number 507709442 and the buyer is defined below as the company or person signing and accepting these conditions of sale. The buyer acknowledges having the capacity to contract under the conditions described below, i.e. being of legal majority and not being under guardianship or curatorship. The buyer acknowledges having read these General Terms and Conditions before placing the order.

2 - PRICE

The company NIDC SARL – Nature Effiscience reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of order registration (subject to availability). The products remain the property of the company NIDC SARL – Nature Effiscience SARL until full payment of the price. The prices of our products are indicated in Euros. The prices indicated on the product sheets are expressed inclusive of all taxes and including VAT for France and EEC countries but do not include transport costs. When ordering online, the total price indicated in the order confirmation includes the price of the products, as well as transport costs.

3 - ORDER ON THE INTERNET: WWW.NATURE-EFFISCIENCE.COM

Automatic registration systems communicated via the internet as well as order forms sent by the customer by mail are considered as proof of the nature, content and date of the order. In the event of an online order, the company NIDC SARL – Nature Effiscience confirms acceptance of the order to the customer at the email address that the customer has communicated. The company NIDC SARL – Nature-Effiscience reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. Please note: We cannot ensure delivery of our products to countries outside Europe.

4 - AVAILABILITY

In the event of temporary unavailability, the company NIDC SARL – Nature Effiscience reserves an additional week for processing the order. In the event of permanent unavailability of a product after placing the order, the buyer will be informed by e-mail or telephone of the items out of stock. The buyer will then have one working week (excluding weekends and public holidays) to request the cancellation of their order by contacting our customer service: By e-mail to gestion@Nature-effiscience.com After this period and if no request was noted on his part, the order will then be sent with the available items and only these items will be invoiced.

5 – DELIVERY

The products will be sent to the delivery address that the buyer indicated during the ordering process. In the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product. Participation in shipping costs is inclusive of tax. Any delays do not entitle the buyer to claim damages. In the event of apparent defects, the buyer has the right of return under the conditions provided for in this document. For reasons of availability, an order may be delivered in several installments to the customer. The customer only pays for one delivery. If the customer wants 2 delivery locations, he places 2 orders, with the associated delivery costs. To reduce transport costs as much as possible, all small or medium sized products are sent by a Colissimo Suivi postal service. In addition to being economical, this service delivers within 48 hours throughout France and offers you the possibility of collecting the products ordered at your post office close to the delivery address in the event of absence from the initial delivery location during of the postman's presentation. Concretely, if you are absent on the day of delivery, your postman will leave you a notice in your mailbox, which will allow you to collect your package from your post office during opening hours, within 15 days. Please note that this notice may have been included in your advertisements, so do not hesitate to go to your post office with your colissimo number which was sent to you by email on the day your order was shipped to collect your package. No complaints regarding non-receipt of a colissimo will be accepted by our services beyond one month after shipment. Please note, any dispute over late delivery concerning a colissimo will not give rise to compensation from NIDC - Nature Effiscience. Damaged package If your package is delivered directly to your mailbox or by your postman and is unfortunately damaged: You must go to your post office to ask them for a report of damage without opening it. If this is not requested on the same day of your delivery, the post office will refuse to send it to you and therefore our services will not be able to grant any request for compensation. Returns under the NPAI reason General These are the packages returned by the service provider responsible for delivery under the mention: Does not live at the Address Indicated. Processing an NPAI return After receipt and acceptance of your package by our services, a credit note (order total, shipping costs deducted) will be credited to your customer account within 48 hours following receipt of your package by Nature Effiscience. You can then place your order again. Returns under the reason 'unclaimed' General These are parcels which have not been claimed by customers at the post office within the allotted time frame. (15 days). Processing a return for the reason 'unclaimed' After receipt and acceptance of your package by our services, a credit (total of the order, shipping costs deducted) will be credited to your customer account within 48 hours following receipt of your package. You can then place your order again. Colissimo Suivi is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may be lost. In the event of a delay in delivery compared to the date we indicated to you in the shipping email, we ask you to notify us of this delay by calling us by telephone or by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date the investigation begins. If during this period, the product is found, it will be redirected immediately to your home (the majority of cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the carrier's loss. If the product(s) were still available, but had changed sales price on the site, we would apply the new sales prices, either by reimbursing you by check for the difference, or by requesting an additional check regarding this price difference. We decline all responsibility for the extension of delivery times caused by the carrier, particularly in the event of loss of products or strikes.

6 - PAYMENT

Payment for purchases for France is made by Visa bank card, bank check, Paypal (learn more) or transfer.

7 - SECURE PAYMENT

Our site is subject to one of the most efficient security systems currently available, the universal SSL encryption process. The bank card number entered is only known to our bank (Banque Populaire). It does not go through the site server. The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In the event of refusal by said centers, the order will be automatically canceled and the customer notified by email.

8 - SATISFIED OR REFUNDED

a - Any return must be the subject of a return request from the “contact” section of the Nature Effiscience.com website. The buyer has a period of 7 days from delivery of the order (in accordance with the laws resulting from the consumer code (Art L121-16) to return any product which is not suitable in its original packaging and Not open.

b – Nature Effiscience will then reimburse the returned product. Return shipping costs are the responsibility of the customer. However, we cannot take back: items returned incomplete, damaged, damaged, opened or soiled by the customer, items not returned intact with their labels in their original packaging (if present), no product will be taken back or exchanged or refunded due to allergy. packages for which no attached element allows the sender to be identified (neither order, surname, first name, address, nor telephone number), elements which must be written on plain paper accompanying the returned product(s)... Costs Returns will be the responsibility of the sender. The return of the products will result in a credit, equal to the purchase price of the product(s) purchased. The credit therefore does not include any delivery and/or gift wrapping costs. As soon as your return is processed, we will send you an e-mail or telephone you informing you of the amount of your credit.

9 - APPLICABLE LAW OF DISPUTES

Complaints or disputes will always be received with attentive kindness, good faith always being presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will contact the company as a priority to obtain an amicable solution. This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the Strasbourg court has sole jurisdiction. The company NIDC SARL – Nature Effiscience cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from malfunction or misuse of the products marketed. The liability of the company NIDC SARL – Nature Effiscience will, in any event, be limited to the amount of the order and cannot be called into question for simple errors or omissions which could have remained despite all the precautions taken in the presentation of the products. In all cases the company NIDC SARL – Nature Effiscience cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt, its liability is systematically limited to the value of the product in question, value at its date of sale and without possibility of recourse against the brand or the company producing the product

10 - NOMINATIVE INFORMATION

NIDC SARL – Nature Effiscience undertakes not to disclose to third parties the information communicated by buyers and visitors on the site. These are confidential. They will only be used by its internal services for the processing of the order and only to reinforce and personalize communication, in particular through information letters/emails as well as within the framework of the personalization of the site according to the preferences noted by the customers. users. This article cannot prevent the assignment or transfer of activities to a third party. In accordance with the Data Protection Act of January 6, 1978, the buyer has a right of access, rectification, and opposition to personal data concerning him. To do this, simply make the request by e-mail or by post, indicating the e-mail address, surname, first name and address.

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